No ip address not updating

Posted by / 21-Jun-2017 23:01

However, a support agent can also create a ticket on behalf of a customer.

If an agent creates a ticket through the web interface, the agent is set as the submitter.

It takes an array consisting of a combination of user ids, email addresses, or objects containing a When you create or update a ticket, an Audit gets generated if the ticket properties have changed.

Note: If your update does not change the ticket, this will not create an Audit and will not save your metadata.

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In the description above, we see that a ticket's first comment author can differ depending on who created the ticket.

In both examples, whomever is the submitter becomes the first comment author.

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This will hold true for all tickets created in Zendesk Support with one exception.