No ip address not updating
However, a support agent can also create a ticket on behalf of a customer.
If an agent creates a ticket through the web interface, the agent is set as the submitter.
It takes an array consisting of a combination of user ids, email addresses, or objects containing a When you create or update a ticket, an Audit gets generated if the ticket properties have changed.
Note: If your update does not change the ticket, this will not create an Audit and will not save your metadata.
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In the description above, we see that a ticket's first comment author can differ depending on who created the ticket.
In both examples, whomever is the submitter becomes the first comment author.
This will hold true for all tickets created in Zendesk Support with one exception.